Walt Disney World Swan

The Swan is comfortable, clean, conveniently located...and really starting to show its age. The staff here are great: cheerful, helpful, and legitimately interested in our family getting a great experience. It is easy to get to all the Disney parks from the Swan, and even Universal Studios is not difficult to get to. My family had two adjoining rooms here that gave us plenty of space at a reasonable price. The only downside is the age and condition of the property. The hotel is showing its age in all the normal ways: worn and stained carpet, especially in the hallways, chipped ceramic tiles and tub enamel in the bathrooms, peeling/chipped/repaired paint on most walls, a malfunctioning room safe, etc. Of note, these are mostly cosmetic. There are no important comfort or (critically to me) odor issues. All in, this is a good budget option for staying on the Disney property at one of their resorts. Just be aware that this is a place to sleep--not hang out. If you're going for the parks and just need a place to crash at night, The Swan is the place. If you want a resort that extends your Disney experience to your room and makes you feel like royalty, choose a different property.

Some rooms have recently been upgraded. They are very modern and clean. We love the Swan already but the rooms are awesome. We had an amazing interaction with Coral at the front desk. She loves her job and it shows. She was so enthusiastic. My wife said after we finished checking in, Coral lifted my day. Now that says something about customer service. Give that amazing lady a raise!

The Swan is an incredible place to stay for your Disney vacation. It's located within walking distance of the boardwalk, Hollywood Studios, and Epcot. The lobby is massive with plenty of seating, which came in handy while we waited 7 hours for our room to be ready. The rooms are spacious for a Disney hotel. The beds and linens were very comfortable. Housekeeping only comes to service the rooms upon your request. This can be a plus or a minus for you. There are two Disney transportation options; the bus or the ferry. I would definitely recommend the Swan for your next stay!

Great Value! Very friendly and hospitable staff. You also get a lot of the same benefits as you would if you stayed at a Disney ran property. Within walking distance to Boardwalk, and has a dock for the boat to Hollywood Studios and Epcot. The rooms in general are very nice, however the shower can definitely use some updating, it was a little dirty and outdated. Overall a solid 9/10!

I went here for a conference so I got my room at a discount. If I had to pay full price I think there are better options for the Disney World area. Busses were OK but not frequent enough in my opinion. The room was sub par and the AC was loud and blew right on the person closest to the patio/deck. I got sick from it. The pool area is cool but no real theme but expansive. I loved the multiple hot tubs they had but it did require a rather decent trek to get to. If I had to pick a deluxe resort to visit it would not be one of these but if I had to choose between this and the Dolphin...the Dolphin was a better choice. Closer to everything.

I must caution potential guests about serious safety and service issues at this hotel. During my stay, I experienced unsettling breaches of privacy with my personal belongings being searched without permission, leading to credit card theft. My sister’s adjoining room key consistently malfunctioned, requiring either my intervention or security assistance. Alarmingly, the hotel’s response to these security issues was non-existent, leaving us feeling vulnerable throughout our stay. We received no room service, and despite promises of compensation for these grievances, the hotel charged us two weeks post-departure. This negligence extended to more than just our stay; the need to cancel my credit card due to the theft caused disruptions in my auto-payments, creating further complications. Guests should be aware of these significant concerns before booking a stay here

The only thing great about this property is the convenience of being able to get to the Disney properties and the friendly housekeeping and restaurant staff. Other than that, the front desk staff needs improvement as there are opportunities for development. These include Professionalism and communication. Overall I would recommend staying at the Dolphin and the Swan Reserve over the Swan. My experience: - Upon checkin, as an ambassador elite member I was guaranteed a late checkout even though this was a resort property. Which I personally appreciated, so I can accommodate for the meetings that I had for the day. - On the day of departure, my hotel room key wasn’t working after 12pm. I went to the front desk to ask for a new key and to confirm my late checkout. The front desk staff gave snarky remarks about they are not required to give late checkouts. I asked for the front desk manager and he helped explain that they are overcapacity and the latest he can give is 3pm but we would need to switch to a different room. It’s great that front desk manager was able to do that but moving forward the least these Marriott properties can do is give people a heads up if they can no longer honor the late checkout that was guaranteed at checkin. It’s 2024 and already a poor start with these Marriott properties.